Specialising in

Customer Service, Social Media Management, Email ​& Diary Management, Project Management & ​General Administration

07917 034455

Enquiries@melaniejonesvirtualassistant.com

Someone who can take things off your ​plate and keep you from getting ​stressed.

About Me

Hi, I am Melanie, (Mel), I live in Ware, ​Hertfordshire and I am here to help you and your ​business needs.

I have over 17 years’ experience in Customer ​service, with roles from reception, general admin, ​and customer service executive which was ​project based and customer specific. These roles ​have all been varied and for the past 4 years I ​have worked remotely and really enjoyed. I have ​an NVQ in Customer Service, and Level 2 CIPS in ​Procurement and Supply.

Though my work-based experience is all ​customer service, in my personal life I have ​created a YouTube channel and blog with 2.9k ​subscribers. I have a Diploma in Fashion ​blogging. From this I have filmed and edited my ​own videos and written and uploaded my own ​blog between 2017 and 2022. I have taken a ​break from my own social media to have my ​Twins but still enjoy editing and creating ​content.

I am here to help you and your business needs ​with anything customer service, general admin, ​diary and email management and social media ​management. This will then enable you to spend ​more time doing what you enjoy!

Please contact me to arrange a discovery call ​today.

Contact Me

Instagram

Services I Offer

• Data Entry and ​Reporting
  
• Complaint ​Resolution
  
• Product and ​Service ​Information
  
• Billing and ​Invoicing Support
  
• Knowledge Base ​Management
  
• Survey and ​Feedback ​Collection
  
• CRM Management ​(booking system)
  
• Live Chat Support
  

• Canva
  
• Wordpress ​website creation
  
• Wordpress ​Website updates
  
• Mailchimp
  
• ChatGPT
  
• Google ​Workspace
  
• Asana
  
• Trelllo
  
• Last Pass
  
• Event ​Management
  
• Gift Finder
  
• Occasions ​Reminder
  

Packages

Ad-hoc hours are £30 per hour, based on my availability.